Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Itemise billing

How can I go further back in dates when looking at itimise usage on phone bill plus iv recently added full itimise billing on account but how do I see itimise on previous bill please thankyou

Contract Renewal

Hi I've had reminder that my Plan is up for renewal. How can I choose the option to stay exactly as as present plan ?

Resolved! Upgrade

Hello, my contract is ending on February 2, 2024 and I would like to extend the contract earlier, but they want me to give back my old phone. Is it possible to extend it without giving back the old phone?

Upgrade Anytime - Replacement Insurance device

Hello,I am looking to upgrade my phone under the Anytime Upgrade scheme. Unfortunately I had to send my phone off to my Insurance company due to dropping it on holiday. I spoke to EE before sending it to my insurance who confirmed that if I sent the ...

Re: Transfer from BT to EE shouldn't be this difficult!

ive noticed they do this crap with all complaints i put one in for my mobile after they billed me incorrectly no reply and an automated message about they have closed my complaint by far the worst company to deal with

Data

I have just upgraded and I haven’t enough data in my package

Why am I always being told I am connected to someone else regarding pictures em?

Re: I would like to change my bank account details

How do I change my Acount to another company?

Monthly bill

Hi are you able to email me my statement please

Sorting out a new contract

Can anyone tell me, after 2 months of phone calls and issues after getting a new phone, which was faulty, the second was also faulty so a different phone.how long should it take to get a refund of over payments and when should the bill on the app sho...