Contracts & Billing

Issues with cancelled upgrade

Wondering if anyone has had the same issue.Ordered an upgrade to an S24 Ultra end of March this year (Upfront cost and flex pay charges)  and long story short I cancelled the upgrade before the phone had actually been delivered. Spoke to the customer...

Paying Bills

Hi, I wasn’t able to pay my direct debit since a year because I wasn’t at England. Is there any way to clear my debts paying?? I need to close my account immediately. 

how on earth do you get hold of this company when you have no phone

Paying back handset

I’ve bought into a 3 year plan where I repay the cost of the handset each month for 3 years I would like to pay a lump sum to the provider now  is this possible does anyone know? 

Changing payment dates

Hi. I have recently changed my payment dates to the 28th. It has usually been the 19th for the past 2 years. I recently received a text a usually get every month saying which day I the money will come out of my account for my phone bill. I got a text...

I just changed my direct debit and I accidentally put wrong details it doesn’t l

False charge on account

Immediate attention and refund required. 

International bundle

I want to add international usage to my contract as I’m in America and it’s costing me a fortune