Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Get upfront payment back?

Hi, I have sent a phone back to ee before the 14 days. Will I receive my upfront payment back? thanks

I want to change my bill date to the 27th of each month

Resolved! Contract End

Hi Might be a silly question but I have a watch contract which ended in June 2022 but I have continued to be charged the full monthly amount. Am i able to just cancel online or do i have to call your guys to stop the monthly charges ?Thank you Louise...

Resolved! How do I set up itemised billing

Resolved! Bill query

Hi, I’ve notice that my bill has been nearly £20 dearer than it was when i started my contract, can you show a break down of why this/what ive started paying extra for?

Upgrade

Hi, may be a silly question but normally when i have upgraded in the past the new plan starts within 12-24 hours. Has this changed or is does it start when the phone arrives? Thanking you in advance

Resolved! shared broadband hub

hi everyone .. ok so i have a mobile account with ee and also a shared broadband hub thing which i no longer use and want to cancel .does any one know how to cancel this ....

Re: Can’t see my bills or account

Hi I’m having the same problem did you find how to see your bill

No contract change but now being charged for roaming calls

I've been with EE for many years, I don't use much data - maybe 2 or 3 Gigs per month and i haven't requested a contract change in years. Suddenly from 3 days ago roaming calls are being charged to my account. The EE website is clear if your plan sta...

Advisors failed to help

Called today and had an advisor say I wouldn’t need to pay an upgrade fee asked multiple times if it was correct, said I’d call back once I decided which phone called back 15 minutes later and the new advisor says I have to pay £202 . The team leader...