Contracts & Billing

Resolved! Statements

Resolved! Removal of Discounts Mid Contract

I have just been told that after having renewed my EE Mobile contract in May with Friends and Family discount for 24mths that June there was a change in policy and the discount has been removed mid contract without any notice and charges increased? H...

Resolved! Paying bill early

I’ve read somewhere if I pay my phone bill earlier than direct debit for the month it won’t take the direct debit because I’ve covered the bill already. Am I correct?

Resolved! Payments

I paid my bill by card payment so why are youse trying to take another payment from my bank 

Resolved! How do I cancel a direct debit

Resolved! Bill

Hi there I would like to know why my phone bill has went up to £80+ this is ridiculous I started at paying £54 am sure it was a month and it went up to £64 in a year and I was ok paying it but in the space of a month going up to £80+ is a joke worst ...

Resolved! reduce premium rate services limit

im trying to reduce the £240 upper limit allowed for premium calls on my mobile to 0 - why is this proving to be impossible ? numerous calls to sales and technical have no result 

Resolved! EE sells you insurance on their website that's a complete SCAM!

I've been a customer with EE for over 10 years now and this insurance experience has seriously made me start looking at different networks now just out of spite.I bought an OPPO FIND X9 PRO from the EE website, the EE website offers you insurance on ...

Resolved! Paying but cant find out what im paying for.

Hi, many years ago I had an EE account for my mobile. I later moved to another supplier. My son while at University had an EE account that I was the bill payer for over 3 years.Earlier this year he swopped phones but stayed with EE and he contacted t...

Resolved! Pay some of my bill