Contracts & Billing

Resolved! I'm eligible for an upgrade but the app says no

Hey! Months ago I got a message saying I'm eligible for an upgrade. Website and app said the same about a month ago. In that time I changed my SIM to eSIM. When I check now - both the website and app say I'm not eligible and that I need to contact th...

Resolved! EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Canceling SIM deal

Hi, I recently got a SIM  + broadband deal in a store. I will receive my broadband equipment in 4 weeks so I know I can cancel that deal, but can I cancel my SIM contract if I am still within the 14 days cooling period. I was told by the seller (guid...

Resolved! I can’t add my credit card

When I write my postal code in adding card form the system doesn’t accept it. My address is in Turkey

Resolved! New contract

I have recently taken out a new contract for my partner and was hoping to take one out for myself as well as get the children payg sims. My account is saying I cannot add anymore items yet. Does anyone know how long it usually is before you can add a...

Resolved! cancel my direct debit

how can I cancel my direct debit on here please 

Resolved! Cannot pay bill as I am abroad

Hi,I’m currently abroad on holiday and I have an upcoming EE bill that I’m not going to be able to pay on the normal date because I currently don’t have enough money in my UK account.I’m trying to contact EE to ask for a short payment extension, but ...

Resolved! Internet has gone off

Resolved! Statements

Resolved! Removal of Discounts Mid Contract

I have just been told that after having renewed my EE Mobile contract in May with Friends and Family discount for 24mths that June there was a change in policy and the discount has been removed mid contract without any notice and charges increased? H...