Wrongly charged for a UK call to Northwich as a USA number

[hoogabill]

Hi, I have been charged £12 for a 3 minute call to the USA.

However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.
It has shown on the bill as 001606 76044

I have spoken with the live chat team who dont accept that it is a UK number.  They are saying it is a premium number, even though it says USA in the itemised bill, which I dispute either are correct.  Northwich numbers are simply a number shorter than most.  I even remember the call and it definately is not either the US or premium.

ANy ideas?

[hkconabeare]

I have screen shot your chat and emailed it to the direct names email of the rep I spoke to. This isn’t over and I will share the outcome. They cannot allow this to happen AND deny it!

be right back! 

[hkconabeare]

That was fraud not fried! I am on a train on phone 🤣

[hoogabill]

Thank you very much. All I got was refusals of any issue, spent hours on
this and nothing.
Its really poor!

--

Bill 

[mod edit: removed personal details from the community post]

[hkconabeare]

Strangley  my incident was very close to yours: 11 March…..