This is a little complicated apparently so i'll try to be brief.
At the end of september:
- I added a Samsung Galaxy S8 Ultra Tablet to my account. I was told that night by a family member that it was £53 a month elsewhere (i was paying £72)
- I called EE and asked if i could return it or get a competitive price. They said they can but i need to return it so that the returns team can adjust my contract. I agreed.
- The next day i had a call from EE asking me why i decided to return it. I explained. The man said that is fine, he also advised instead I should go for the S8+ Tablet as its cheaper, i agreed. He also suggested a mobile wifi that was on offer for cheaper than my old one. I agreed.
-I also returned the Ultra tablet this day.
Then two days later i saw that the tablet that was being sent was not the PLUS it was the standard, also the mobile wifi that was being sent was almost double the price per month i agreed to.
- i call EE, they tell me i was misold these products and that i can refuse delivery and they will be returned, so i do this.
A few days later, i have confirmation texts that both tablets and the mobile wifi have been confirmed as returned. So i think nothing of it. Then a week later my bill is generated. With charges for all 3 devices.
EE advises me that this was because the bill was already generated and they will refund it by taking that amount off octobers bill. I say ok.
I check halfway through October, devices are still there. I contact live chat. They assure me that it will be removed on Octobers bill and that i will be refunded as i was told. I let it go.
Octobers bill rolls around. I've been charged for all three devices again and no refund in sight.
I have saved all the transcripts from the live chat sessions each time but i am so so tired of explaining this over and over again. I don't know what to do. Ive been with EE since 2016 but at this point its becoming expensive to wait for them to fix it and a huge hassle to keep contacting them over.
Now i'm being told to talk to the returns team who tell me that they aren't sure what the issue is. I'm lost.
