Wrong mouthly plan

AVPelite23
Investigator
Investigator

‎01-12-2022 02:46 AM

Hello there I took out a contract with yourselves a Samsung galaxy s22 ultra on black online I pick the £67 one which essential unlimited max new I had ring up to give more information anyways when me and sale advisor I think it was once signed that plan he realised there was cheep plan for £64 which had cap on the date spead of 100mbps which like broadband spead a month which agreed online though site he sent me anyways when I got the phone look at my ee app turn out that got £67 one not the 64. Can anyone help me sort this out

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2022 05:00 AM

Cancel within the 14-day cooling-off period and reorder. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G
EE Community Support Team

‎01-12-2022 08:57 AM

Hi @AVPelite23

Welcome to the community.

I suggest speaking to our Mobile Care team. They'll be able to check your account and make sure you're on the correct plan.

Chris

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AVPelite23
Investigator
Investigator
In response to Christopher_G

‎01-12-2022 09:02 AM

How do I get in contact with them?

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Christopher_G
EE Community Support Team
In response to AVPelite23

‎01-12-2022 09:17 AM

If you click on the blue link in my last post, you'll be given some different options to get in touch, @AVPelite23.

Chris

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