Why can't I view my bills online? I have tried the website and the app

kathryn7712 · ‎06-10-2025

I go to 'Manage' as suggested but there isn't a 'Billing' option available, the same on the app.

How am i supposed to get my invoices? This has been going on for months

Schockwave · ‎06-10-2025

Welcome to the community,

You should also be able to view your bill on the home page of the app, you should bee able to click on it, where it has your mobile number, it should say view bill.

In the app, when you click on manage, the first one you should see Billing, then Mobile & Sim and the rest of them, do you not have either of the ones I have suggested?

Do you have the latest app? Might be worth uninstalling the app, rebooting your device and reinstalling it to s ee if that makes a difference.est

I would otherwise suggest speaking to customer service by pressing option 2 and then billing to get them to refresh your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎06-10-2025

Hello @kathryn7712 ,

Welcome to the community,

You should also be able to view your bill on the home page of the app, you should bee able to click on it, where it has your mobile number, it should say view bill.

In the app, when you click on manage, the first one you should see Billing, then Mobile & Sim and the rest of them, do you not have either of the ones I have suggested?

Do you have the latest app? Might be worth uninstalling the app, rebooting your device and reinstalling it to s ee if that makes a difference.est

I would otherwise suggest speaking to customer service by pressing option 2 and then billing to get them to refresh your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

kathryn7712 · ‎06-10-2025

Hi

No the Billing option isn't there online or on the app. I have updated the app, uninstalled and re-installed - no joy.

Looks like I'll have to ring customer services again!

Peter_W · ‎06-10-2025

Hey there @kathryn7712!

Welcome to the EE Community!

You should definitely be able to see billing as the first option under 'Manage', so it definitely sounds like something isn't quite right with how your account has been set up.

If you give our team a call, they'll be able to help you get this all checked out.

Peter

XRaySpeX · ‎06-10-2025

Are you on contract or PAYG? There aren't any bills on PAYG. You pay in advance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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kathryn7712 · ‎07-10-2025

We're on contract

Ritu_D · ‎07-10-2025

Hi @kathryn7712

Thanks for getting back to us to confirm you are on contract.

If the billing option is not showing, please try logging in online to check if you are showing as the account holder rather than the user.

You can do this by signing in > account settings > manage numbers > check if you are showing as 'user' or 'bill payer'.

If you are showing as a user you will need to change to bill payer.

Or as mentioned above you could Contact Us.

Thanks

Ritu