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Why can i not upgrade online?

Jimmymad
Investigator
Investigator

Why can I not upgrade online?

7 REPLIES 7
Jimmymad
Investigator
Investigator

Just keeps on saying page not available 

Leanne_T
EE Community Support Team

Hi @Jimmymad 

Thanks for coming here. 

Can you try another browser to see if the same happens? 

Speak soon. 

Leanne.

Alex_M
Star Contributor
Star Contributor

How close are you to the end of your contract? I had this when I was trying to upgrade in the final few days.

Thanks,
Alex

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Hi Alex, I'm on a similar only contract and want to upgrade to get a new phone. So I don't really have contract length. Tha ks

Alex_M
Star Contributor
Star Contributor

Ah okay, have you tried a different browser as @Leanne_T suggested?

Maybe try clearing your cache, cookies and website data too.

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
XRaySpeX
EE Community Star
EE Community Star

@Alex_M : That's cuz you had already asked for your PAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Alex_M
Star Contributor
Star Contributor

Ahh right 🙂

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM