Customer same account 20 years in total from T-Mobile to EE, like most families I have lots of contract’s including broadband.
Wife phone stopped working at 18 months of the 24 month contract. Not a mark on it like new and when contacting Ee technical team , 1 hour on the phone the result was it was under warranty just needed to take it into the Ee shop and an appointment was made.
2 visit to Wakefield Ee shop and sent home twice with them contradicting the call centre. £495 wanted despite the initial call informing me it was still covered.
4 calls later and 2 promised calls back that never happened nothing, still no resolution. So contact runs out in July , that contract won’t be renewed, daughters December won’t be renewed, broadband won’t be renewed, my contract wil be cancelled along with my sons, just because nobody will own an issue or offer a reasonable solution.
Ee shop Wakefield spent more time trying to change my broadband without me asking than booking the phone in ? Just Phobe 4 U with a different name
