Payment Plan

meganlee · ‎22-01-2024

I’ve entered a payment plan with “the zinc group” to pay off a debt from my contract (i cancelled it due to an ongoing dispute).. but it’s still showing as a negative on my credit report, not that it’s an arrangement like it has for other things.

do i have to contact EE or the zinc group?

Northerner · ‎22-01-2024

Hi @meganlee

If the zinc group have purchased your debt then you'll need to speak to them.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-01-2024

Hi @meganlee

If the zinc group have purchased your debt then you'll need to speak to them.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.