Hello @claire1712- ,
Welcome to the community,
Are you able to download your bill and check the breakdown to see what the charge is for?
If you are still unsure, I would ring customer service when they open again during the day, and speak to billing and they should be able to take a look, we have no account access here and do not know who you are.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
