Water damage on 24month sim contract

[Dandave09]

Hi,

My fiancee has been round my house and our daughter has spilt water on the phone and now her phone doesn't work or charge. She has a 24month sim only contract. We are stressed and don't know what to do. Is there anyway to get out of the sim contract. She wants to get a phone on a pay monthly contract but then would have to pay for 2 sim cards. We have house insurance but not sure if this can cover it. Can anyone help us?

Many thanks,

Daniel

[bristolian · Accepted solution]

The very nature of SIM-only is that EE supply your network service, but the phone is your responsibility - you have signed a 24month minimum term contract on that basis.

Did you join EE directly onto the SIM-only, or were you on a handset-plan before then? The upgrade eligibility rules do differ, if you were on a handset-plan you can upgrade back to the same anytime. If you joined directly onto the SIM-only plan, you can upgrade to a phone-plan after 6months.

Your only other option is to buy a new phone SIM-free from any retailer of your choosing, and then put your existing EE SIM into that phone.