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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61141 Views
  • 69 replies
  • 14 Helpful

Default Notice

Be careful.  I have been with EE since 2007 when it was orange and I am a loyal customer.EE gave a default on my credit without notifying beforehand.  The law states that I have to receive a default notice by post so I have 14 days to pay.I’ve always...

Mizan1 by • Explorer
  • 1631 Views
  • 5 replies
  • 5 Helpful

Upgrade to IPhone 14 pro

Hi, I recently made enquiries about an upgrade to IPhone 14 pro only to be told that the discount I have had for several years will no longer apply. I have an upgrade anytime contract. I am very disappointed that EE no longer care about customer loya...

Non Trade In Charge

HelloI'm on the Upgrade Anytime plan and have recently upgraded to the 14 Pro Max. I have received the following email not long ago:If we don’t receive the Apple iPhone 13 Pro Max 256 by October 07, 2022, any trade in discount applied will expire and...

marcelb1 by • Contributor
  • 983 Views
  • 3 replies
  • 0 Helpful

Resolved! My bill is in the minus numbers

I was on contract but recently went over to PAYG. I'm finding it really complicated to understand but my main question is that my bill is say - £57 odd. I paid my contract off though. What does it mean? 

Lynseyloulou by • Established Contributor
  • 2397 Views
  • 3 replies
  • 0 Helpful

Keep old phone

I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone? 

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