Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! If i add a family member can they pay there own bill

I would like to add a family member and get an additional contract for them, but they want to be able to pay there own bill, but as they will get a discount for an extra family member do I need to pay the bill each month.thanks in advance

Contract end dates

Good evening I have 2 contracts with EE the first number ends in 4991 and the second ends in 7565. Could you please tell me when these contracts are due to end. Thanks

Need help

No Frills what does it means

Resolved! discount removed

Why had my discount been removed due to me upgrading to a new device? I am getting nowhere with customer services and have had to raise a complaint. They are saying this should have been added when ordering online. What they are not getting is that i...

Change of address

How do I change my address

Ineed a help

Want to know what kind of sim contracts i have

Re: EE Pay Monthly plans: How do I change mine?

@Katie_B , @Leanne_T : Is this post still relevant, at least in principle if not in detail?

Resolved! Contract

I had a 24month contract for my phone which ended in feb 2022, I’ve been paying around £50 a month for the 2 years. However, after my contract ended the price I pay per month never changed? I was expecting it to go down as after the 2 years my contra...

Resolved! How do you set up a second DD for an additional phone

Hi, I all ready have my wife’s DD on my account and now want to set up my own DD for my phone but don’t seem to be getting anywhere.?

Extra charge

U charge me extra this month, still unable to gifting any data to my other number. I will cut my direct debit.