Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade just to sim only

Hi l want to just upgrade to sim only it says 125 gb on a 12 month contract £23 but is advertised on we web site for £18

EE Perk code not working

I have the option to upgrade at anytime, it costs £100.00 to upgrade to the Samsung Z Fold 4, it will cost £100 a month.I applied my 20% perk code and it gives the message "Coupon is not applied due to invalid coupon code provided".Please explain

Payment date

Hi my bill was due out today I can’t pay until the 20th how do I do this so I don’t get a bad credit mark?

Military discount

With the 20% Military discount on a monthly contract, does the discount come off the monthly cost or just the upfront cost?Thanks

Pay bill

I can pay the bill from the app

Resolved! Unable to apply F&F discount to upgrade.

Hello everyone,I’m facing a bizarre issue. A friend of mine who works at EE provided me with her FandF discount code as I was looking at upgrading to the new iPhone 14 Pro. However, when I put the desired package in the basket and try to apply the di...

Contract

Hi, my contract has ended so it says I can upgrade. Am I at a point where I own my device? And can reduce my contract payment. I am going on Mat leave and keen to make savings where possible. What options do I have? Thanks, Ruth

i want to close account

how do i close my account i no longer use my ee sim card and am out of contract

Passeport copy made in store at pick up

Hi Guys, i stopped at an EE located in Stratford - Westfield mall in London to get a replacement card. Amazing customer service from a team very much understaffed. i had my passeport but was surprised that they took it away to scan it and make a copy...

Additional lines

Hello. Two situations to ask: I had two lines after credit check for SIM only and was able to add pixel 6a phone to this , straight from get go new customer but none of this having to wait 3 months to build up internal score with EE.....So this shows...