Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61162 Views
  • 69 replies
  • 14 Helpful

EE bill

Dear whom it may concern, a few months ago i was on a phone call with a woman working for EE who upgraded my sim plan, she then said it was only a few months contract and if i wanted to continue the contract to ring. i am still getting charged for th...

Early upgrade

I got a early upgrade from EE, but if i choose to upgrade to any phone, do i have to purchase a new sim or can i upgrade in same sim without buying new one?

Upcoming payments

Good morningI have two upcoming payments coming out of my account. One is for £53.29 and the other £39.58. I just want to know what they are both for and why they are separate. 

Carls123 by Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

Upgrading to unlimited data.

   Good evening, I’ve been trying to upgrade to unlimited data from my current 40GB plan (with handset) for about a week now and I just don’t know where to go from here. I first contacted EE about 3 weeks ago asking if I can upgrade to unlimited data...

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AlfieB7 by Valued Contributor
  • 2573 Views
  • 3 replies
  • 0 Helpful