Contracts & Billing

Upgrades

I was due to upgrade my contract in Oct and it was letting me last week but had issues with delivery so it was reversed now its changed the upgrade dates on my account. It was due Oct 22 its now saying april 23 it was a 24 mnth contract which started...

ended contract

Hi,I have ended my contract and moved my number to another supplier.  However, I have still been charged for this month.  How do I get a refund, please? regards

I waiting for ye send my money back to my bank account my name is nora Corc

Cancellation

I got transfered to EE by BT who said it was a totally better deal,  when confirmation arrived details were wrong and terms were unacceptable, I have tried to cancel by phone numerous times and at different times up to 50 minutes, completed cancel fo...

Bill

Hii my recent bill is 170 pounds can you explain why it is 

Viewing my bill

I can't find where and what my bill is how can I view this ,as I'd like to check it before I pay it ,or are we to believe that it's right and ee never make mistakes.it was never this awkward before to check and pay ,think this needs looking into ee

Cancellation mid-term

Does my service stop immediately when I cancel my subscription? 

No available plans

Hi, I am trying to complete my early upgrade which I am eligible for. I am happy to pay the fee however when I click any phone it says no plans available. If I log out the plan I want is there and phone, it was available a few days prior. It seems a ...

Old phone

My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money 

Why don't we get better deals than new customers?

I have been with EE for 10 years and my latest sim only contract is due to end on 19th Sept.I have spoken to an EE agent who quoted me £23 for a 125gb sim only deal and was told that's all they can do for me. They also wouldn't honour our blue light ...