Want to stop roaming

[Ellie_12]

Hi,

Since I bought my phone, I’ve noticed a £2.47 roaming add-on. I’m not sure if this is normal since I’ve been in the UK for most of the year. I thought the first year of my contract might be more expensive, but I’ve had it for over a year now and I’m still paying nearly £100 when it should be £78. I’d appreciate some help in understanding why this is happening and what I can do about it.Thank you!

[XRaySpeX · Accepted solution]

The £2.47 EU roaming add-on is on every contract user's a/c & can't be removed but you are only charged it on any day when you use any of your UK allowances in EU.

If you're not roaming in EU & your bill is higher than you expect than it's for other reasons.

[Chris_B]

@Ellie_12  Have you looked at your bill breakdown to see if you have any out of allowance charges?  

[Ellie_12]

I’ve looked at my bill breakdown, and it shows my next bill will be £84. The same thing happened last month, but I received a message saying I had underpaid by £6. So I am paying £90 anyways. However, as you can see, my original contract is £78. I just want to confirm  am I being charged more, or is this normal?

[XRaySpeX]

@Ellie_12 : You started this contract before Apr. 2024 @ £78 pm & in Apr. 2024 there was a contractual CPI+ price increase of 7.9% making it £84.16.

[Ellie_12]

Ah okay thank you

[Ellie_12]

But why I am paying the extra £6 if you get me 

[XRaySpeX]

Because you agreed to annual price increases when you accepted the contract. It was also advertised on wherever you ordered it from.

Today you'll see it as "Monthly price increases £1.50 for SIM Only plans on 31 March each year". CPI+ increases are no longer. Now it is a fixed amount each year.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Ellie_12]

So what does that mean, I’m paying more for my phone? 

[XRaySpeX]

Yes, since Apr. 2024 & in Apr. 2025 it'll go up again. You agreed to this in your contract.