Vat invoice

[Zztop]

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.

In order to do this they require EE to provide a VAT invoices of my latest bill, (which they will use to reclaim a  percentage of VAT from HMRC). 

I have received a paper bill (which I have had for the price of £3 English pounds), to only find that no vat details or number are recorded.

I have tried to speak with EE and have said they are unable to provide this information as my account with EE is personal and not a business.

I’ve referenced the 1994&1995 VAT Act, but to no avail!

How can I get this information? I don’t see the type of account as a problem, (even my Milkman sends me invoices with VAT breakdown!)

[XRaySpeX · Accepted solution]

You need to switch to a business a/c to receive VAT receipts. You are not a VAT registered cust. (your employers are) to be entitled to them as per the VAT Acts.

[Gez6]

My understanding was a company needs to create a vat invoice if they charge vat  irrespective of if the customer is entitled to reclaim directly from hmrc or not.

[Leanne_T]

Hi @Gez6 

Our bills for personal users show all charges inclusive of VAT. If you need a VAT breakdown for business purposes, please get in touch with our mobile guides to arrange switching to a business account.

The team will go through the plans and let you know what options are available.

Leanne.

[Zztop]

I need a breakdown of my personal bill showing the inclusion to submit to my employer who IS VAT registered.

Why is this so hard for EE to facilitate?!

[LaLaPo]

@ ZZTOP

Well as far as I have been told from HMRC when I called them - they have to provide if asked for.

I need VAT receipts too - why should I switch to a business account? I work for multiple businesses and they all pay something towards my bill.

EE are taking the P!55 basically.

[LaLaPo]

Hi Leanne_T

How about EE just try and help people rather than forcing us to upgrade to a business account - especially when you can't even make that seamless as we need to set up the business account first then port numbers across etcetc.

I have now asked 3 times for 2024 and 2025 monthly bills with VAT - every time I have been told it takes 45 days but I never get answer - that's not customer service.

I will be reporting this to HMRC... as you should be providing the VAT number against a bill where you have charged charged VAT - unless of course you are not charging VAT which would be illegal?

[Ali_A]

Hi @Zztop  

We appreciate your employer may be VAT registered, however you are our end customer on a Consumer (personal) account. I understand this may not be convenient for your employer. As @XRaySpeX and @Leanne_T mentioned, you'll be able to contact Customer Support to change your account type to a business account for your bills to be VAT invoices moving forward. 

Ali