VAT

[aspo]

Hi, I recently purchased a phone. I need a VAT invoice. I dont want a 'business account':

I understand EE’s position that full VAT invoices are only issued to business accounts. However, under HMRC VAT Notice 700, Section 16.6, while a VAT invoice is only mandatory for VAT-registered customers, any customer is entitled to know:

• EE’s VAT registration number

• Whether VAT is included in the charges

• The net amount and VAT amount charged

For expense claim purposes, please confirm:

1. EE’s VAT registration number.

2. The VAT amount included for my recent phone purchase, shown separately from the total.

This is not a request for a full VAT invoice, but a request for the legally required VAT content disclosure.

Thank you — I’d appreciate EE confirming how I can obtain this information for my account.

[Rach_H]

Hi @aspo,

Welcome to the Community!

Our VAT registration number is GB 245 7193 48.

Our charges do include VAT and this is charged at 20%.

Rach

[aspo]

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@Rach_H wrote:

Hi @aspo,

Welcome to the Community!

Our VAT registration number is GB 245 7193 48.

Our charges do include VAT and this is charged at 20%.

Rach

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Thank you for your reply. However I need a document that clearly shows the vat attributed to my recent phone purchase. 

[Rach_H]

We don't have account access here on the Community @aspo so we wouldn't be able to provide you with a document stating how much VAT you had paid, but I'm not sure we would be able to provide this document without you being on a business plan.

Rach

[jbfrontrunner]

I raised a complaint on the phone and EE closed my complaint  just now totally in breach of my wishes.This is rubbish I did not agree for you to close my complaint - I am entitled to a vat invoice under HMRC VAT notice 700 section 16.6 - I will be reporting this to HMRC- I wonder is EE stealing VAT from HMRC and hiding it by not providing residential customers who work part time from home !! SUCH A SCAM !!!

[Chris_B]

@jbfrontrunner  The vat isn’t shown separately on a personal tariff it’s inclusive so no EE isn’t hiding VAT from HRMC.  And it does say this on your bill

You are entitled to a VAT invoice if you’re on a business account and VAT registered.  your complaint probably got closed because well your not on a business account so VAT isn’t listed separately.  

[jbfrontrunner]

thank you for your reply but everyone is entitled to a proper vat invoice- its either laziness on the utilities company side or a scam to get people to switch to business accounts - i am unable to make an expense claim with out a vat invoice , all invoices are suppose to provide a VAT Registration no but EE's do not and so frankly EE and others should adhere to HMRC VAT notice 700 section 16.6 which they are in breach of / see 16.6.1 and 16.6.2 below plus a customer is suppose to agree to a simpler invoice i was not asked nor would i have agreed to it - could not be clearer:

16.6.1 Simplified VAT invoices

You can issue a simplified invoice if all of the following conditions exist:

• the value of the supply you are making is £250 or less
• your customer agrees
• if your business is based in Northern Ireland your customer must not be from an EU member state

The simplified invoice must include:

• your name, address and VAT registration number
• the time of supply (tax point)
• a description which identifies the goods or services supplied
• for each applicable VAT rate, the total amount payable, including VAT, and the VAT rate

16.6.2 Retailers’ VAT invoices

If you make retail sales, you should give your customer a VAT invoice if asked for one. You may be liable to a financial penalty if you do not issue a VAT invoice when asked to do so by a taxable person.

You may use a retailers’ VAT invoice if both of the following conditions exist:

• the transaction is for £250 or less
• If your business is based in Northern Ireland your customer must not be from an EU member state

The retailers’ VAT invoice must include:

• your name, address and VAT registration number
• the time of supply (tax point)
• a description which identifies the goods or services supplied
• for each applicable VAT rate, the total amount payable, including VAT, and the VAT rate

[Ali_A]

Hi @jbfrontrunner 

Our Domestic Accounts are for domestic (non-VAT registered) customers. If you have taken a domestic contract, it would be on the basis of identifying yourself as a non-VAT domestic consumer to us, irrespective of how you use the service. 

You may find it helpful to look at 16.2.1 VAT invoices and when they should be issued - GOV.UK

If you'd like to identify as a VAT- registered entity, for the purpose of a VAT invoice, our business support team would be happy to set you up/change you to one of our business accounts once they have completed the checks and steps necessary. 

Ali