Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16829 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26718 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 56566 Views
  • 69 replies
  • 14 Helpful

Tv

My channels have turned off I can’t see my payments how much I owe and when please can you help methank you 

Paying

What the hell is this rubbish i need my old app back so i can pay my phone bill i cant even find my bills here anymore i am not happy about it.

Duplicate Tech Add On Charge

I recently started a new contract in which I pay for my phone usage (£30 p/m), my device (£31.94) and a monthly charge for my PS5 as a tech add on (£31.50).However, on the first two months of this contract, I have been charged for two tech add ons, b...