Upgrades confusing
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02-08-2023 01:16 PM
Has anyone had massive issues upgrading using EE? Every time it changes and get told something different. Discounts get taken off and apparently no longer eligible for a loyalty discount that was previously on the account. Told I had to cancel the upgrade and start again. Will be finally leaving as just fed up with extras and discounts constantly being changed every upgrade.
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04-08-2023 02:34 PM
Hi @Stylesb.
Did you request a PAC code?
As soon as you provide your PAC code to your new provider and your number transfers over your account will be closed.
If you are cancelling without a PAC code then this would be 30 days from when you placed your notice.
Katie
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04-08-2023 06:13 PM
I was literally told my contract could be immediately cancelled once the simo contract was removed from the account. I’ve got that in writing from customer services. I also imagine i can’t request the PAC code until the simo contract is removed which can take up to 5 days.
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05-08-2023 08:24 AM
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05-08-2023 09:53 AM
I have all the screen shots of the chat as assumed something else would change as part of this process trying to leave. So far there has been a lot of contradictory information given by various teams at EE.
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19-01-2025 11:36 PM
Yes agree seems like loyalty does not count the same as before.

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