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Contract expired, want to move to 30 day rolling sim only plan.

Conrad_Noble
Investigator
Investigator

Hi, 

as per the thread title, I have come to the end of my 24 month contract and intend to move to a 30 day sim only plan, however when trying to 'upgrade' I am only given 12/24 month sim only options.

I'm currently in the queue for 150 to speak to an advisor, is there a quicker way to resolve my issue?

thanks, 

11 REPLIES 11
Chris_B
EE Community Star
EE Community Star

@Conrad_Noble   Incase you’re not aware a 30 day rolling sim contract has a minimum term period of 12 months.     Click HERE then click the legal bit at the bottom.     So you’ll pay more per month for a 30 day rolling contract compared to a 12 month contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

thanks, but now I am confused, how can a 30 day contract have a minimum term of 12 months?

surely that makes it a 12 month contract?

that being the case i'll be cancelling and moving to a new network.

can anyone clarify this? surely 30 days means i'm only tied in for 30 days?

James_B
EE Community Manager
EE Community Manager

Hi @Conrad_Noble,

We offer SIM only plans with contract durations of 30 days, 12 months and 24 months.

Did you get sorted when you called?

James

I managed to switch to a 30 day rolling plan, however the comment left above by @Chris_B  has left me a little concerned.

can someone explain what the 12 month minimum term is in reference to? 

 

thanks, 

James_B
EE Community Manager
EE Community Manager

Hi @Conrad_Noble,

I believe that is an error. I've asked our online shop team to investigate.

James

Chris_B
EE Community Star
EE Community Star

@James_B   That’s some error and it’s been like that for quite some time now.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

We're looking into this now @Chris_B 

James

Tinker515151
Visitor

Won't to change to a sim only contract 

Leanne_T
EE Community Support Team

Morning @Tinker515151 

You can view the options for moving to a SIM Only contract in your EE account if you log into ee.co.uk. 

Leanne 🙂