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Upgrade

LMC1987
Explorer

‎30-12-2023 10:19 PM

My contract is due feb 24. I was given the option to upgrade early without giving my phone back. 
When I completed my order, I received an email with the following message “As you still have time on your handset contract, your new SIM only plan will begin on 13.02.2024 after your handset contract has ended.”

What does this mean? I have not requested a sim only plan. Will I be charged for this 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎31-12-2023 08:38 AM

Hi @LMC1987 

Thanks for coming to the community. 

Did you upgrade and order a new phone or changed the plan with no phone? 

Thanks 🙂

Leanne.

0 Helpful
LMC1987
Explorer
In response to Leanne_T

‎31-12-2023 09:10 AM

I upgraded to a new phone and plan
Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to LMC1987

‎31-12-2023 09:18 AM

Thanks @LMC1987 

I would suggest giving us a call on 150 and the team can check the message you have received and make sure everything is correct on your account 🙂

Leanne.

0 Helpful