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Upgrade - no plans available

Pumpkinia
Visitor

I have been past my upgrade date for 319 days now and it says i can upgrade until I click on any phone/plan and then it says “sorry there are currently no plans available” why? 
I’ve been a loyal customer for years now and never had an issue upgrading before?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Pumpkinia,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems upgrading online.

Please get in touch with Customer Care so our upgrades team can help.

Thanks

James