Upgrade and insurqnce claim

[Fariakhtar]

I lost my iphone 15 prom max today and claimed insurance. They probably will deliver by tomorrow. But i just get to know that insurance claimed phones are used phones so can i request upgrade rather? With 16 pro max?

[Linzi_H]

Hi @Fariakhtar 

Welcome to the community.

I'm really pleased to hear you've been able to get a replacement phone sorted out. 

If you're eligible for an upgrade, you're welcome to discuss your options with our team.

Linzi 😊