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Upgrade Anytime - Replacement Insurance device

JohnMincher
Explorer

‎23-11-2023 10:46 AM - edited ‎23-11-2023 10:48 AM

Hello,

I am looking to upgrade my phone under the Anytime Upgrade scheme. Unfortunately I had to send my phone off to my Insurance company due to dropping it on holiday. I spoke to EE before sending it to my insurance who confirmed that if I sent the phone back damaged then the cost would be £400+ (I can't remember the exact figure). Hence sending it to my insurers for a much, much lower excess.

My Insurance company haven't confirmed if they will repair my current phone or issue a replacement yet

If my insurance company (not EE) send a replacement will I still be eligible for the Anytime Upgrade?

Thanks

 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎23-11-2023 12:59 PM

Hi @JohnMincher,

Welcome to the EE Community. 🙂

Yes, you can still trade in your insurance replacement.

James

JohnMincher
Explorer
In response to James_B

‎23-11-2023 01:27 PM

That's brilliant, thank you so much for your response 🙂

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to JohnMincher

‎23-11-2023 01:37 PM

No problem @JohnMincher 🙂

James

0 Helpful