Unknown charges

Kelvin1966 · ‎17-11-2023

Last night 16/10/23 at 22.42 I was charged £23.99 from Boku. Who is this and why was I charged

Northerner · ‎17-11-2023

Hi @Kelvin1966

You or someone with access to your account (Google play, Apple) has subscribed to a service (via an app) or made a purchase via bill to mobile account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-11-2023

Hi @Kelvin1966

You or someone with access to your account (Google play, Apple) has subscribed to a service (via an app) or made a purchase via bill to mobile account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.