Need to pay final bills from abroad

Andrea-French · ‎17-11-2023

Someone please help!

I cancelled my broadband and asked to move my phone to pay as you go because I was leaving to go travelling. I thought I'd pay the final bills, so I cancelled my direct debits. Unfortunately I hadn't, and only realised when I was abroad.

How can I contact customer services from South East Asia to pay both of these bills? Without it costing me a humongous amount of money for the phone call.

I've tried emailing, but I can't seem to reach anyone who can solve my problem.

XRaySpeX · ‎17-11-2023

If you haven't cancelled your DDs (which is a good idea not to) your bills will be auto taken by DD.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Chris_B · ‎17-11-2023

@Andrea-French there is no email address as emails are too slow to deal with customer issues. You’ll have to call

XRaySpeX · ‎17-11-2023

If you haven't cancelled your DDs (which is a good idea not to) your bills will be auto taken by DD.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)