Unauthorised charges

[GarethHollis]

My wife found she has £130 of extra charges this month and then further charges this month from my daughter's phone. 

Looking through her phone, she has a couple of text messages which come from a phone number which Google says is scammers but other than that, we can't see anything else that could have caused this. Whether she clicked something, I don't know but surely any legitimate company is not going to set up a contract with a 12 year old however the charges are apparently from Sony (whether it is the same Sony or a different company using their name for credibility, I have no idea). Between last months charges and this month's charges so far, it's already around £170 and I have no idea where we are going to find that money (that's more than my car cost; we are not well off). If it were a legitimate company, I have to assume you would know if you'd had nearly £200 of product from them whereas my daughter was in complete shock. I can only assume that it is fraud but have no idea what we are supposed to do about it or why we were not informed of these charges as soon as they came in rather than just sending a bill at the end of the month. We didn't even know extra charges were possible without the bill payer first approving it.

Very disappointed but, above all, freaking out about this. 

[Minkey1]

Any EE staffers here confirm that?

If true, what’s the point of spend caps?

Anyway, EE isn’t a bank. It can only debit a funding method.

[Rach_H]

Spend Caps do not cover third party charges to your bill, but there are a range of other charges that are covered by a Spend Cap.

You can find information about these, and blocking these moving forward HERE.

Rach