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Accessing a human being in customer services
Is it possible to access a human being in customer services? If so, how? when I call the customer services numbers i only receive a voicemessage and lots of text messages. I need to talk to an actual human. How can I achieve this?
Roaming data
My contract ran out in 2017, but I get roaming free because I had said contract before 2017. If I upgrade my contract will I loose my free roaming whilst abroad?
could you put the voucher on my sim please?
Hi I do pay monthly but I thought I could do a voucher could you put the voucher on my sim please? [Mod edit: add title & moved to new thread]
My basket
I have been trying to order a 65” TV now for nearly 3 weeks. I go online and choose the TV I want and click add to basket but then it says this service isn’t available at the moment try later. Then I get an email to say the item is still in my basket...
Constant orange flashing light on ee smart hub pro
Can’t get my EE WiFi to connect to broadband.tried each socket in the photo. Tried the socket that needs a filter and tried all 3 that don’t. tried with an Ethernet cable, with two Ethernet cables and without an Ethernet cable. Tried resetting and po...
Mobile Network upgraded
will EE come with new thing for the Mobile Network to use Satellite up in space for Broadband those who live in Ruel areas because of the speeds test that they get so I was wondering if an EE Staff member could reply back to me on this topic to.
Coverage in South Norwood
Update: 6 March 2025 Over the past few days, our engineers have installed the transmission and integrated the mast onto the network. The mast is now on-air, restoring full service to the South Norwood area. We will continue to monitor performance in ...
Inclusive extras
I’ve just had a text message to say you’ve changed my inclusive extra, even tho I didnt ask for this, and noone asked me I took this contract specifically for the worldwide roaming and if this has now been removed, this isn’t the contract I’ve signed...
BT to EE - Cannot Setup WiFi Controls
I moved from BT to EE a while back & I still cannot 'Set up WiFi Controls' via the EE app. When I select this option, the app just spins and nothing ends up loading for it.Is this still an issue with me still technically being on a BT router? EE sent...
No landline
Changed to EE for broadband, home phone and mobile on 19th March and after ages spent on phone trying to sort it out here it April 24th and still no active landline. Considering I'm a full time carer for my husband and have health issues myself I wou...
