Unable to update payment card/method

sarahnewinv
Visitor

‎31-07-2024 08:56 AM - edited ‎31-07-2024 08:58 AM

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Had a notification that my card had expired - which it had. Trying to update the info on the website (I dont use the EE app) and it's failing to update. Also the website seems really slow and buggy? Also the main telephone number for EE customer services (if not 150) does not work!! It's an incorrect number.
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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2024 02:19 PM

@sarahnewinv : Are you on PAYG? Contracts are not paid by remembered bank cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rach_H
EE Community Support Team

‎31-07-2024 02:59 PM

Hi @sarahnewinv,

Welcome to the Community!

We want to make sure that making payments are as straightforward as possible for you, so I'd love to help. Have you tried clearing your cookies and cache, and is this still happening if you switch to a different browser?

Rach

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