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Payment plan

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Mattyrach2018
Contributor
Contributor

‎13-05-2025 11:24 AM - last edited on ‎13-05-2025 04:36 PM by

I spoke to someone yesterday about payment plan set up I haven’t received email about it either and I received text on my partners number saying pay bill your services will be blocked I paid £100 of the bill can someone email about this as I am at work 

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Lesley_W
EE Community Support Team

‎13-05-2025 03:12 PM

Hi @Mattyrach2018 

Thanks for coming to our community. 

I'm sure if a payment plan was set up then our team will have put that in place but I understand why this text would have caused you concern. Our team are not available by email, but if you give them a call on 150, they can check this for you.

Lesley

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Lesley_W
EE Community Support Team

‎13-05-2025 03:12 PM

Hi @Mattyrach2018 

Thanks for coming to our community. 

I'm sure if a payment plan was set up then our team will have put that in place but I understand why this text would have caused you concern. Our team are not available by email, but if you give them a call on 150, they can check this for you.

Lesley