Unable to provide reasonable adjustments

[Absurdmind]

Are they any other Audhd customers here, EE are repeatedly ignoring reasonable adjustments, calls to multiple handlers out of desperation getting non where, have asked for report of where they think they are supporting me in writing 14 days as advised by equality and disability and applied for advocate legal assistance for equality act failing and fair process.

[Peter_W]

Good afternoon @Absurdmind.

We want all of our customers to feel supported when reaching out to us for help, and we always aim to make sure any additional needs are considered when speaking with our team. 

If you highlight these with us over the phon, we'll log it on your account, and that way anyone you speak with moving forwards can identify what to take into consideration. 

You can find more information about this here: Vulnerable customer account help | Accessibility services and support | EE

Sometimes queries can be complex, and I'm disappointed if you feel that sufficient ownership hasn't been taken when speaking with us in the past. 

An alternative option you could look at here would be to raise this directly with our complaints team; that way you're assigned a direct point of contact, and your case will be managed end to end.

You can also find the full details of our complaints code of practice here:

EE Complaints Code of Practice - March 2024

Peter