17-12-2025 01:15 PM
Are they any other Audhd customers here, EE are repeatedly ignoring reasonable adjustments, calls to multiple handlers out of desperation getting non where, have asked for report of where they think they are supporting me in writing 14 days as advised by equality and disability and applied for advocate legal assistance for equality act failing and fair process.
16-12-2025 07:31 PM
Wow how strange that I have an apparent business account that I can't cancel that's registered to my personal account that according to EE I can't close. Why would I need a fresh credit check on an account I've had with EE since 2020 and BT since 2004 please make that make sense.
Also on reaching out I'm audhd I prefer written communication yet I've called over the last 3 days been transferred to nearly 10 handlers and still the same as when I started, is this a deliberate ploy for vulnerable customers or is this the same for aany customer it would be interesting to know.
17-12-2025 08:18 AM
We don't have access to customer accounts here in the community forums, so it isn't possible for us to check your specific situation, @Absurdmind.
You could try filling in our complaints form. That way a dedicated team will look into this and give you an answer and record it against your account as a complaint.
Chris
17-12-2025 04:09 PM
Good afternoon @Absurdmind.
We want all of our customers to feel supported when reaching out to us for help, and we always aim to make sure any additional needs are considered when speaking with our team.
If you highlight these with us over the phon, we'll log it on your account, and that way anyone you speak with moving forwards can identify what to take into consideration.
You can find more information about this here: Vulnerable customer account help | Accessibility services and support | EE
Sometimes queries can be complex, and I'm disappointed if you feel that sufficient ownership hasn't been taken when speaking with us in the past.
An alternative option you could look at here would be to raise this directly with our complaints team; that way you're assigned a direct point of contact, and your case will be managed end to end.
You can also find the full details of our complaints code of practice here:
EE Complaints Code of Practice - March 2024
Peter
17-12-2025 10:28 PM
I’ve been on the phone multiple times pushed to different departments no response yet and counting. Today I even called to ask specifically for support as a disabled person got put through to insurance for stolen phones. I wish I was joking. I’ve complained in every conceivable way, apparently I have a deadlock letter issued 01/12/2025 but don’t have it just was told over the telephone. No complaint process just ignore and apparently we have deadlock so if you could help with that document it would be appreciated
17-12-2025 10:29 PM
I’ve done that so many times it doesn’t get recorded sadly
17-12-2025 10:33 PM
17-12-2025 10:36 PM
That deadlock letter allows you to refer your complaint to external arbitration, namely Ombudsman Services.
It is sometimes called a final position letter.