Unable to access data

[JenKelly]

Hello

I am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.

Could anyone advise? I gather I still have a generous amount of data left too.

Kind regards

[JenKelly]

I will do but not sure how to as cannot make calls.

J

[Ritu_D]

Can you call from an alternative phone @JenKelly? 

[JenKelly]

I'll try to call from work.

Many thanks for your advice today

[Ritu_D]

You're very welcome @JenKelly. 

Have a fantastic day.

Ritu