Two numbers in my account - one have one device with EE

Aims17 · ‎14-07-2024

Hi, I don’t know if anyone can help, but thought I’d ask first before calling tomorrow. I’ve just checked my account on line and I have 2 numbers on the account, both with charges. I only have one device with EE so don’t understand why there is 2 number and 2 bills. Has this happened to anyone else?
Thanks in advance.

XRaySpeX · ‎14-07-2024

Do you have a watch with EE?

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Aims17 · ‎14-07-2024

No nothing other than my mobile phone.

bristolian · ‎14-07-2024

How long has this second number been on your account - is this the first month?

Do you recognise the other number?

Aims17 · ‎14-07-2024

I don’t know how long for. I also don’t recognise the number.

bristolian · ‎14-07-2024

@Aims17 wrote:

I don’t know how long for.

An interesting exercise would be to check your preceeding month's bills.