Trouble logging into account - Can't access invoices

[mjmpainters]

Can someone help please? I have tried logging into our account on several occasions and have be notified by a message that states 'We're working on it - We're just getting things ready behind the scenes.  Please wait a minute then refresh the page.' I have tried doing just that but nothing changes.  I can't log in on the app either.  This has been a problem for us for the last two weeks.  We cannot access our invoices for our accounts.

[ks68B]

I am the company Bookkeeper, so I do not have physical access to the mobile phone.  I do use the EE desktop site, but, this is what is not working.  

[mjmpainters]

I too am a company book-keeper........the desktop site and the mobile option both don't work and there is not information on when it will work, very helpful, NOT!

[Leanne_T]

Thanks for trying @mjmpainters @ks68B 

To discuss your billing options, please contact us on 150 and the team will be happy to help you both. 

Leanne.

[ks68B]

I don't have access to the mobile phone, so can't dial 150.  My job is to make sure that all VAT invoices are accounted for, as required by HMRC!

[Leanne_T]

Hi @ks68B 

You can find ways to contact us on our Contact EE page. 

Leanne.

[Latics]

Hi Leanne T

Non of your solutions work and you cannot get through to anyone on the phone.

The desktop app does not work either

Please stop wasting everyone's time & get the issue resolved.

[mjmpainters]

If the contract that you have is for mobile phones you can call 07953 966150 from either a landline or another mobile phone.  If it is a broadband contract the number is 0330 1231105.

Indeed, EE seem to missing the point totally with this completely!

[ks68B]

Definitely, we are just going round and round in circles.

I'm sure that EE are going to contact HMRC and explain why businesses can't produce VAT Invoices - NOT!

Thank you for your advice above. 

[ks68B]

@mjmpainters 

I'll say to HMRC I can't produce VAT invoices from EE, but it's OK because I earnt the Joining in Badge and the Team Player Badge!  🙂

[mjmpainters]

Best options going forward is to: 1. hope that EE sort it out (not looking like that is going to happen any time soon) and 2. take business elsewhere - we as a business will be following the second option when the contract is up for renewal!