Suing EE

[Modescu]

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.

I renewed my contract with EE for another 24 months. On the 17th of October I decided that that was a bad call and wanted to cancel the agreement (which is mentioned in the contract, 14 days to cancel any contract with no extra payment) after I instructed EE 4 times, 2 times over the phone and 2 time via emailed I barley get any response or solving, delaying the procces another week. I was getting closer to the 14 days time period and EE we're just passing me from department to department looking surprised every time I repet the story.

They even sent an email saying the cancellation is processed and can take up to 48hrs.

Now, 1 month after this, they generated a bill of £425.00( cancellation fee I presume) after I insisted over a week for the contract to be cancel in the time grace of 14 days.

With the advice of my lawyer I will go forward to sue this awful company, not for the money, but for the misleading information and untrained customer service that put people in situations like this in this hard times which this country and the whole world is going thru. 

I find unacceptable that a network provider have this methods to put normal people in debt.

Please do not let this thieves go unpunished.

[Jhd7]

“spamming the same issue across different threads”

you have presently posted across this forum 13360 times across this forum, I was posting to  illustrate that you folks are all over this forum offering negativity towards anyone who has had financial issues with ee.

it’s the same negativity that ee customers experience when they attempt to make ee aware of their shady practices.

[MrsBClark27]

Can we create a group to push our complaints to legal action against EE? Or if there's any that already exist, kindly let me know. This company needs to be sued. 

[LenaMa]

Yes let’s do that during year they still didn’t solves anything won’t even send me things they should do I could go through ombudsman 

[NW89]

I’m interested in sueing EE too if my problem doesn’t get solved this week, which I doubt it will! They overcharged me £1200 over 2 months on a new upgraded contract! Been a customer for 10years, always had same contract just took new phone every 2 or 3 years!  They keep saying they’ll look into it and no one is calling me back! I’m fed up of calling them! Doubt I’ll see any refund! 
It’s  outrageous! I feel scammed!

[Leanne_T]

Hi @NW89 

I am sorry you have had to call a few times to get this sorted. 

Has one of our guides advised they will call you this week after looking into the over charges? 

Does the bill show what the charges are for? 

Leanne. 

[Chris0707]

I'll jump on this, claiming I didn't send back a device and are still charging me, I decided I didn't want the contract well within the time, sent the phone and Tablet back in the same envelope, it took them 3 months to scan the phone in, and now they are telling me I still have an account open with a tablet, which I don't, they are more or less calling me a liar, the tablet was forced on me in the shop, I got lied to and want to take this further.. ridiculous company with what I can only tell have employees who steal things, and the customer suffers afterwards 

[Christopher_G]

Hi @Chris0707 

Welcome to the community.

I'm really sorry to hear of your experience. I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris

[Anon83]

Hi there, I have had similar experience and my next steps would be to take it to court and it’s unacceptable that a big company such as this would take advantage of people and not help.

I called to upgrade my existing line to get a new phone which I was due and they told me had been done. I later found out they set up a new line in addition to my existing line. I called to say I never asked for a new line/contract and wanted it cancelled within the cancellation period. The agent who took my call confirmed they had wrongly set up a new line and that I’d need to message a number from the new line to request cancellation which I did within the 14 days. They failed to send me a returns bag. So I called again and they said they would send one then yet again not received. I went into an EE store who were equally unhelpful and said they didn’t deal with returns so would need to contact customer service. 

EE complaints resolution was sorry you have to pay for the line as left it too long and offered £30 gesture of goodwill which I declined or option they offered was to transfer the new line to a friend or family member. Why should I have to do this when they messed up and missold me a new line I did not ask for. 

I am out of pocket by over £1k paying for the additional line. All I want is for them to put me back in the position I would have been had they not made lied and told me they were doing an upgrade instead of giving me a new line. It’s disgusting behaviour by their agents and clearly they are being incentivised to do this and not be caught as they only keep phone recordings for 3 months. I think even the sellers know by the time customers get to the end of their tether and request the call recording or complain that the recording is no longer available. Clearly massive issues with EE with no concern for long standing customers and allowing their staff to mis-sell and treat customers so poorly post ‘sale’.

I will likely take it down the legal route and file a claim or go to the financial conduct authority where I have contacts to get them investigated and hopefully fined £ms by the regulator which will also cost them £ms to sort out their poor conduct. 

[bristolian]

---

@Anon83 wrote:

EE complaints resolution was sorry you have to pay for the line as left it too long and offered £30 gesture of goodwill which I decline

---

If you have an open complaint that is unresolved after 8 weeks, you have the option of referring it to legally binding external arbitration. Which is intentionally designed to be quicker & cheaper than a legal claim.

---

@Anon83 wrote:

I will likely take it down the legal route and file a claim or go to the financial conduct authority where I have contacts to get them investigated and hopefully fined £ms by the regulator which will also cost them £ms to sort out their poor conduct. 

---

If any regulatory authority accepts such claims from "contacts" rather than more official routes, then that in itself is worthy of investigation.

[Chris0707]

They just bully you! No point in arguing with them.. sooner or later they'll go under and we can all laugh at them, literally called me a liar and now im paying for something I don't have. I'll get my own back don't worry, in discussion atm with some powerful people after alot of messages and phone calls.. I'll have the last laugh