Suing EE

[Modescu]

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.

I renewed my contract with EE for another 24 months. On the 17th of October I decided that that was a bad call and wanted to cancel the agreement (which is mentioned in the contract, 14 days to cancel any contract with no extra payment) after I instructed EE 4 times, 2 times over the phone and 2 time via emailed I barley get any response or solving, delaying the procces another week. I was getting closer to the 14 days time period and EE we're just passing me from department to department looking surprised every time I repet the story.

They even sent an email saying the cancellation is processed and can take up to 48hrs.

Now, 1 month after this, they generated a bill of £425.00( cancellation fee I presume) after I insisted over a week for the contract to be cancel in the time grace of 14 days.

With the advice of my lawyer I will go forward to sue this awful company, not for the money, but for the misleading information and untrained customer service that put people in situations like this in this hard times which this country and the whole world is going thru. 

I find unacceptable that a network provider have this methods to put normal people in debt.

Please do not let this thieves go unpunished.

[Jhd7]

“spamming the same issue across different threads”

you have presently posted across this forum 13360 times across this forum, I was posting to  illustrate that you folks are all over this forum offering negativity towards anyone who has had financial issues with ee.

it’s the same negativity that ee customers experience when they attempt to make ee aware of their shady practices.

[MrsBClark27]

Can we create a group to push our complaints to legal action against EE? Or if there's any that already exist, kindly let me know. This company needs to be sued. 

[LenaMa]

Yes let’s do that during year they still didn’t solves anything won’t even send me things they should do I could go through ombudsman 

[NW89]

I’m interested in sueing EE too if my problem doesn’t get solved this week, which I doubt it will! They overcharged me £1200 over 2 months on a new upgraded contract! Been a customer for 10years, always had same contract just took new phone every 2 or 3 years!  They keep saying they’ll look into it and no one is calling me back! I’m fed up of calling them! Doubt I’ll see any refund! 
It’s  outrageous! I feel scammed!

[Leanne_T]

Hi @NW89 

I am sorry you have had to call a few times to get this sorted. 

Has one of our guides advised they will call you this week after looking into the over charges? 

Does the bill show what the charges are for? 

Leanne. 

[Chris0707]

I'll jump on this, claiming I didn't send back a device and are still charging me, I decided I didn't want the contract well within the time, sent the phone and Tablet back in the same envelope, it took them 3 months to scan the phone in, and now they are telling me I still have an account open with a tablet, which I don't, they are more or less calling me a liar, the tablet was forced on me in the shop, I got lied to and want to take this further.. ridiculous company with what I can only tell have employees who steal things, and the customer suffers afterwards 

[Christopher_G]

Hi @Chris0707 

Welcome to the community.

I'm really sorry to hear of your experience. I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris