Suing EE

[Modescu]

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.

I renewed my contract with EE for another 24 months. On the 17th of October I decided that that was a bad call and wanted to cancel the agreement (which is mentioned in the contract, 14 days to cancel any contract with no extra payment) after I instructed EE 4 times, 2 times over the phone and 2 time via emailed I barley get any response or solving, delaying the procces another week. I was getting closer to the 14 days time period and EE we're just passing me from department to department looking surprised every time I repet the story.

They even sent an email saying the cancellation is processed and can take up to 48hrs.

Now, 1 month after this, they generated a bill of £425.00( cancellation fee I presume) after I insisted over a week for the contract to be cancel in the time grace of 14 days.

With the advice of my lawyer I will go forward to sue this awful company, not for the money, but for the misleading information and untrained customer service that put people in situations like this in this hard times which this country and the whole world is going thru. 

I find unacceptable that a network provider have this methods to put normal people in debt.

Please do not let this thieves go unpunished.

[XRaySpeX]

@elora1 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

[LenaMa]

If we will have enough people with similar problems we will ask for compensation for the lawyer too … I currently going through ombudsman(well I tried ) EE refusing help me with that like sending all the data . EE loves to do stuff illegal so don’t expect something ok from it them. Write down how much money they owe you go through your contract properly for specific things like in my case I never signed up for not having siginal or any support (they can’t even connect me with IT support 😅) plus I got messages that my case was open and day later message that it’s close without even look on that case or solve it so that’s helps me a lot and when I finally had siginal for couple of minutes so I could call to EE the woman there told me that I’m right and they should close the cases on me and I have prove of that on recording 😅

[Jhd7]

Wrong! I'm all for taking legal action when justified. In your case I believe you are not for the simple reason you left it for so long. In your own thread I have never once try to dissuade you from taking legal action. That was some other "armchair solicitor" 😉 .

so, to be clear, your opinion is that ee can create contracts out of thin air, deduct money from our bank outs without any means of sensible recourse, and this is “justified “ because  it wasn’t spotted sooner by the victim when the line was sneaked onto the account.

do you really think that a judge who is made aware that funds that have been deducted for a line that was not ever  even available to the customer is going to believe and side with your argument, which seems to suggest that a valid contract existed because the customer was knowingly paying for this inactivated unusable phone line/account.

absolute nonsense.

For the others seeking advice on here, please google ‘consumer action group’ set up an account and post as you have done here and sensible people who have been through similar experiences will guide you.

[Profile closed]

If you were getting over charged from the start of the Contract you'd have been more aware and done something then to sort it.  Not leave it 4 years later.  

[Jhd7]

On a balance of probability’s, would you say that most people take out a phone contract and agree to the monthly amount charged and collected by direct debit so that they actually have access to a working phone line?

or would you say that they agree to pay their monthly contract for 4yrs knowing that they can’t use the line as it has not even been activated .

On a balance of of probability, who would you  knowingly agree to be debited £44 per month for a service that was inactive ?

[Jhd7]

“If you were getting over charged from the start of the Contract “ 

i clearly have been

.”you'd have been more aware and done something then to sort it.”  

I clearly wasn’t and did not.

“Not leave it 4 years later. “

I didn’t “leave it” I have only just become aware of the situation because a friendly ee employee told me.

Thank you much for your input.

[LenaMa]

Left it too long ?🤔 do you have someone info I don’t ? Joined them end of July and trying to get help from EE since July literally day after I joined …so please get you info thanks … can go easily to court if because of no siginal you missing on job interviews ,doctors appointments etc… and literally paying for something I don’t get

[Jhd7]

It sounds like the facts of your case are different than my case, 

would you say your issue was that your request to end your contract within the cancellation period was ignored and only accepted when a cancellation fee would be due?

If you agreed to a contract and then attempted  to cancel your contract within the timescale provided then you should have a case,  you need to provide ee with an information request, hopefully the notes on your account will demonstrate that you asked to cancel the contract within the timescale provided.

when you have this information, if you can establish that ee were aware of your  request to cancel your contract before the cancellation fee became due.   you may have a case.

make sure you have a clear and concise argument based on facts and write to ee with a ‘letter before action’  stating your evidence .

a ‘consumer rights forum’ (google it) will help you with all of this.

[LenaMa]

Worse I told that I want to leave but they were like no we will fix it so they opened couple of cases and close them immediately after two weeks they stopped even responding just send me the bills which I have to pay for as they refused give me my number (which I came to them with )  been told after 2 weeks if I want to leave and get my number back I need to pay over £3000..

[bristolian]

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@Jhd7 wrote:

It sounds like the facts of your case are different than my case, 

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Indeed they are, and this is a prime example of why spamming the same issue across different threads rarely helps anyone.

For the benefit of those unfamilar with the thread in question, it is at https://community.ee.co.uk/t5/Contracts-Billing/Poor-service/td-p/1352192