Hi, I have the same problem … I shall call EE one last time today, then escalate this. I really do not have any hope of this situation being rectified whatsoever, as it is now following a distinct pattern, calling, explaining problem within the billing, being told it will be sorted out , call handler “speaking to manager” while I’m on hold (which is part of the script- a manager is not consulted, and a manager certainly does not reinforce completion of the removal of this payment) call handler gets rid of me by saying all sorted … check your online account in 24 hours .. and guess what … nothing changes.
If EE want to add this “ service charge” for a fabricated service then they should be upfront and say there will be an additional fee for the privilege of being our customer … but this is something that should be taken much further
