Stac code didn’t work

[jaydenbell]

I keep getting letters about my account being suspended but I contacted EE for a STAC code nearly 3 months ago and twice had to call back cos it didn’t work so I just cancelled my direct debit and now they’re chasing me for money what’s the best thing to do? 

[jaydenbell]

I managed to get through last night but was then told he couldn't cancel it because it's now been passed on to Collections team who only work 8-6pm. 

Now have to go through the whole hold process again. Will collections be able to then transfer me to disconnections team?

[bristolian]

You'll need to clear the outstanding payments first, then give your disconnection notice.

[jaydenbell]

So if I make the outstanding payment via internet banking then ring disconnections will that avoid having to go through collections first or do I actually need to speak to collections?

[Chris_S]

I'd recommend speaking to our payment support (Collections) team first @jaydenbell as they can take any bars off your account that may restrict our disconnections team.

Chris S