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Somebody used my phone bill for online gambling

DH31
Investigator
Investigator

‎27-06-2022 07:53 PM

Hi wonder if any one can help me. I had a contract phone. And somebody used my phone for online gambling and it would just add on to my phone bill and now its been passed on to debt recovery as I couldn't pay it. 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-06-2022 07:58 PM

@DH31   Have you reported this to EE ?   

 To setup online gambling a text is sent to the number that it’s going to be registered against so it can be confirmed.      If it was your phone that has been used for this purpose that’s down to you and who you’ve allowed access to with your device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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DH31
Investigator
Investigator
In response to Chris_B

‎27-06-2022 08:03 PM

  i didn't know it was happening I phone contract for years and no trouble with payments with my bill u till then. Thanks for the reply I appreciate it 😊

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DH31
Investigator
Investigator
In response to Chris_B

‎27-06-2022 08:12 PM

Clicked solution by mistake 

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James_B
EE Community Manager
EE Community Manager
In response to DH31

‎28-06-2022 08:19 AM

Hi @DH31,

 

Please get in touch with Customer Care to discuss your bill. The team will do everything they can to help.

 

James

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