No upgrade options

[MyKcuL]

I’m trying to upgrade my Apple Watch, my contract ends in 2 weeks so would quite like to upgrade. The upgrade option is available but on the website every item I select it says there is ‘no plan available select something else’

Can I upgrade or not? I’m confused.

[Leanne_T]

Hi there @MyKcuL

Thanks for coming here 🙂

Have you selected the Apple Watch number in your My EE account and then upgrade? 

Leanne 🙂

[MyKcuL]

Yes of course, watch number selected. All the watches appear in a list, with the monthly cost. £28 for the aluminium, £32 for the stainless etc, but when I click on the one I want it tells me there’s no plan available.

[Leanne_T]

Thanks for confirming @MyKcuL

In this case, please give us a call on 150 or 0800 079 8586 and the team will help you get this sorted. 

Thanks. 

Leanne.