Shocking way to treat loyal customer.

[MOgilby]

I have just realised I am paying nearly full price on my kids' mobiles despite their contracts finishing last August. The handsets have been paid off. EE is ripping me off and still charging me virtually the full price £28 per phone. A comparable SIM only deal is £10 per month. That amounts to over £350 overpayment in the last 10 months. Shocking way to treat customers. I've also just found out the reminder that their contracts were coming to an end, was sent to THEIR phones and being kids they of course didn't know the significance. I have complained too EE, but they don't seem to want to accept any responsibility. I intend to go to the Financial Ombudsman.

[MOgilby]

Another thing, I don't know why my post from another thread has appeared here. Someone has moved it. However, I notice the same people have had an equally confrontational approach with someone else who has had exactly the same issue. Does EE pay you?

[XRaySpeX]

No, I'm just a user like you & completely unbiased. I don't even have a mobile contract with EE, altho' I know their T&C's like the back of my hand 😉.

[MOgilby]

Then why are you even on here confronting people? Goodbye.

[XRaySpeX]

To help those who don't understand to understand. Ciao!

[Alex_M]

Take it to the ombudsman then.

Ranting about it in here will get you nowhere. It’s the same as me overpaying for some bananas in Tesco and then walking back in and yelling at the customers. We are all end users here, there’s nothing we can do about it.

[MOgilby]

Another one. It's called sharing my experience. Jog on then.