Several Hard searches on my credit report

[rneumann]

I have been an EE customer since July 2021. Last month I noticed that 3 hard searches on behalf of BT were included in my credit report, all of which took place between the 23rd of November and the 25th of November.

I have now been informed that for my next credit report, 12 more hard searches will be added on behalf of BT as well!! what's happening???

I request that all these hard searches, which were made by mistake by you, be removed from my credit score as soon as possible, as this can cause major problems.

Thanks

[James_B]

Hi @rneumann,

Welcome to the EE Community. 🙂

BT Customer Care will be happy to look into this issue for you if you get in touch.

James

[rneumann]

Hi @James_B 

The problem is that I'm not a customer of BT, I'm customer of EE.

This problem happened when I've ordered an accessory to pay monthly with you. When I mentioned about BT in my post I was meaning about BT-EE. As you know that's the same group.

Please I need a help regarding this problem.

Thanks,

Rodrigo

[James_B]

Hi @rneumann,

If the credit search was triggered by an EE order. Please contact our credit referrals team at crqueries@ee.co.uk.

Thanks

James