Several Hard searches on my credit report
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21-02-2022 10:08 PM - edited 21-02-2022 10:11 PM
I have been an EE customer since July 2021. Last month I noticed that 3 hard searches on behalf of BT were included in my credit report, all of which took place between the 23rd of November and the 25th of November.
I have now been informed that for my next credit report, 12 more hard searches will be added on behalf of BT as well!! what's happening???
I request that all these hard searches, which were made by mistake by you, be removed from my credit score as soon as possible, as this can cause major problems.
Thanks
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22-02-2022 08:29 AM
Hi @rneumann,
Welcome to the EE Community. 🙂
BT Customer Care will be happy to look into this issue for you if you get in touch.
James
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22-02-2022 09:41 AM - edited 22-02-2022 09:42 AM
Hi @James_B
The problem is that I'm not a customer of BT, I'm customer of EE.
This problem happened when I've ordered an accessory to pay monthly with you. When I mentioned about BT in my post I was meaning about BT-EE. As you know that's the same group.
Please I need a help regarding this problem.
Thanks,
Rodrigo
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22-02-2022 09:59 AM
Hi @rneumann,
If the credit search was triggered by an EE order. Please contact our credit referrals team at crqueries@ee.co.uk.
Thanks
James

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