Report me for late payment is not True

[AlexLondon1992]

I had been an EE mobile and broadband customer for more than 3 years. 

Last year (November2024) I changed the phone provider and closed my mobile account.

I removed my Direct Debit from my EE mobile account for safety reasons.

Months later (Feb 2025)I found out that there was a default in my credit rating because of an £18 unpaid EE mobile bill. When I closed my account I call them and they confirmed  I don't need to pay more money YOU ARE OK .I believed THEM .I had paid everything off. Unfortunately, I didn't receive any communication from them either by email or phone regarding this issue.After 3 months (24 Feb 2025 I received call from the them You meed to pay 18£,I explain the situation)I paid the bill as soon as I found out (Feb 25)

I contacted EE and they refused to remove the default. 

This stigmatizing practice is infuriating and unethical, especially when it is used against unsuspected and loyal customers. My credit rating has plummeted (and the default will remain for six years) and it is impossible for me to get a mortgage now, because of an £18 bill which I was unaware of.

What would be the best way to deal with it?

[Chris_B]

@AlexLondon1992  EE can not remove the default as it’s a default.  It’ll clear itself after 3 months. 

It’s always best not to remove any payment method until after the payment date has come around again and gone just in case there is a final charge. 

When did you give 30 days notice before or after the minimum term date ?   If it was after the minimum term date you have 30 days notice to pay and if you port your number out in this 30 days you’ll have charges up till the port out date.