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Pay bill manual

Tk994
Visitor

‎17-06-2024 08:50 PM

I'd like to change my payments from direct debit to me paying manually each month instead of waiting for the direct debit. Do I just cancel the direct debit with the bank or is their another way?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎17-06-2024 08:55 PM

@Tk994  Just stop the DD, just make sure you pay within 7 days of getting the bill.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎17-06-2024 08:59 PM

No, don't cancel with bank else EE will still apply the DD & it'll bounce making EE think you've defaulted on it.

You can cancel your DD under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Teresa641
Visitor

‎12-03-2025 10:45 AM

Yes cancel plz

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Leanne_T
EE Community Support Team
In response to Teresa641

‎12-03-2025 12:08 PM

Hi there @Teresa641 

Thanks for coming to the community 🙂

If you would like to cancel the direct debit, please give us a call on 150 and the team will be happy to help. 

Thanks. 

Leanne. 

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