I am very disappointed with EE! I have just signed a new contract in store and got a new iPhone 14.
As soon as I got home, I realized I made a mistake. I returned to the store next day and asked if I could swap iPhone 14 for iPhone 14 pro. I was never explained the differences between the phones and didn't know how much better the iPhone 14 pro camera was. I really enjoy taking photos and a good camera is very important to me.
It seems you can only return/exchange when you sign your contract online.
I went then to Apple store and they were very surprised that I was not allowed to change my mind. They said I should be protected by the consumer rights act and be allowed 14 days cooling off period. They were encouraging me to challenge them.
I have also visited the o2 shop and they told me their customers are allowed to return when buy/sign online or in store.
I am very upset with EE and will probably leave them in 2 years time. I am also going to discourage anyone I know from dealing with the EE in the future.
Do you think it makes any sense to challenge them about the matter?
